Inside Sales Representative / Dispatcher

Surrey, BC

Position summary
You’re a “get it done” kind of person who believes in outrageously great customer service and has fun solving problems and making things work. Guess what?  So is everyone on Team Convoy!

Whether online, on the phone, or walking into our store, our customers depend on Convoy’s Inside Sales staff to be their Navigators for Success. This is a mission-critical, roll up your sleeves and your brain power kind of job. You will learn more about servicing the world of construction materials than you ever dreamed possible! Our store is conveniently at 8183 130th Street, Surrey, BC.

The Opportunity

We are looking for an outgoing and personable Inside Sales representative /Dispatcher who is a team player, enjoys talking to people, is a good listener and thrives on helping customers and other team members. This person will work closely with Outside Sales, Purchasing and Operations to achieve expected results and be instrumental in growing Convoy’s business.
If your experience matches our requirements or you have transferrable skills to do the job, apply now.

Inside Sales Requirements

• Minimum of 3 years’ experience in service, hospitality or building supply industry
• Excellent written and verbal skills
• Strong organizational skills and multitasking abilities
• Excellent customer service skills
• Team player; safe, reliable/dependable and self motivated
• Efficient time management skills
• Able to read, write and speak English
• Intermediate computer skills to enter sales orders and cash transactions in company software
• Ability to attend work on a regular basis and to work extended hours when required

Dispatcher Requirements

  • Scheduling/Coordinating truck shipments and addressing any issues that come up during transit
    • Tracking and tracing Maintaining carrier database by keeping pricing and contact information current
    • Assisting in resolving customer issues relating to freight transportation
    • Auditing/correcting carrier freight invoices
    • Addressing and escalating issues when necessary
    • Dispatching drivers/carriers on routes
    • Ensuring accurate recording of arrival and departure times
    • Verifying customer delivery requirements are being met
    • Assisting drivers/carriers throughout dispatch as needed

    The Offer

What we offer:

  • Competitive salary - we take great pride in offering our workforce the best benefits and compensation packages in our industry, and we think you will too.
  • Healthcare and Dental for single, couple or family coverage
  • Insurance benefits and employee assistance program
  • Group RRSP – save for retirement – you are eligible after 1 year of continuous employment and Convoy matches your contribution based on years of service
  • Time Off – Everyone needs time away from work to recharge and be with family and friends - receive a generous amount of paid holidays
  • Employee Referral Bonus Program
  • Paid training/tuition reimbursement – Ready to further your education?
  • Open door policy in a supportive and encouraging work environment
  • Overtime available in peak periods
  • Internal Promotions - Find out more at


Additional information:


Company overview

Convoy Supply is a leading wholesale distributor of construction materials with 40 locations across North America, from the Canadian Rockies and Pacific Northwest forests, across the Prairies to the Great Lakes and places in between. Our company was founded in 1972 and Team Convoy prides itself on being the most responsive, problem solving and fun place for our customers to conduct business. We want them to know that they can LEAN ON US!

Not magic. Convoy


Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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