Customer Engagement Specialist

Mississauga, ON

Company Description:

Here, excellence meets innovation in the world of dental and oral surgery. As a premier specialty medical device and pharmaceutical distributor, we take pride in our commitment to exceptional service and brand awareness. Operating at the forefront of the industry, we serve dental and oral surgery clinics not only in Canada but also beyond.

Our mission is clear – to deliver the highest standards of surgical expertise, innovation, and compassionate patient-centered service. We are not just distributors, we are partners in restoring and enhancing oral health, function, and aesthetics. Our goal is to ensure that every patient can confidently smile, knowing that they have received the best care possible.

 

Position Overview:

As a Customer Engagement Specialist, you will be primarily responsible for servicing current business and customer needs while driving business growth and expanding our customer base. The Customer Engagement Specialist is responsible for enhancing customer satisfaction and loyalty by ensuring a positive experience at every touchpoint. 

 

Compensation:

  • Annual Base salary $50,000.00 - $55.000.00
  • Growth Incentive $12,000.00 annually uncapped (Measured and paid monthly)

 

Benefits

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

 

Customer Engagement Specialist:

  • Call out to current and new clients to detail product suite
  • Update all contact information with current customer information within our CRM system
  • Manage existing and new contracts with customer base
  • Inform clients of promotions and upcoming events
  • Communicate with representatives and clients in regards to orders and returns
  • Adjust sales scripts and approach to better service the needs of customers
  • Introduce field sales representatives to meet with customers
  • Introduce Continuing Education Seminars to client
  • Process web and client orders in Canada
  • Initiate outbound calls to current clients to verify product needs
  • Initiate outbound calls to non-clients to generate leads and opportunities
  • Other duties as may be required from time to time

 

Requirements

  • Customer service experience (3+ years preferred)
  • Organized, self-starter, and detail oriented
  • Excellent communication skills
  • Excellent phone manner
  • Familiarity and/or able to work with SAP or equivalent CRM system
  • Proficient skills with Microsoft Office, with a focus on Excel
  • Works well independently and within a team environment
  • Minimum 1 years’ experience in inside sales, customers service or account executive roles
  • Dental Experience is preferable
  • French, speaking, and writing is preferred

 

 

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

 

Ability to commute/relocate:

  • Must be able to reliably commute or plan to relocate before starting work to Mississuaga, ON
  • Work Location: Hybrid / Remote in Mississauga, ON L5N 8G4

 

Company Overview:

What sets us apart is our unwavering dedication to excellence. We continually advance our skills, embrace cutting-edge technology, and foster a culture of integrity, empathy, and professionalism. In the ever-evolving field of oral surgery, we thrive on sharing knowledge, collaboration, and embracing change. We believe in making the most out of the tools provided, pushing boundaries, and setting new benchmarks in patient care.

Our corporate culture is a testament to our values – sharing, collaboration, and a relentless pursuit of excellence. We understand that the future of oral surgery is shaped by the collective efforts of our team. Together, we are reshaping the landscape of oral surgery and setting new standards of care that reflect our commitment to the well-being of patients.

Proudly representing industry-leading brands, we ensure that our portfolio reflects the highest quality in each respective category. Join us on this exciting journey as we redefine the future of oral surgery, one smile at a time. Here, the key to success lies in our collective passion, expertise, and the relentless pursuit of excellence.

 

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